Its simple, every time a hearing aid shop/retailer on the high street sells you a hearing aid, in that price you are paying for their high overheads, marketing, possible future re-tuning and after sales services.
Because we only sell hearing aids over the internet, our overheads are a fraction of theirs.
At Hearing Care Online, we sell you the same hearing aids programmed to your hearing prescription direct to your door. With the significant savings you made on your hearing aids, if you need any future adjustments to your hearing aids you can either find a local hearing aid retailer or your can simply sign up for our online aftercare plan.
In addition to this, we order our hearing aids straight from the manufacturers, so we cut out the middle man and pass on the savings directly to you.
ARE YOUR HEARING AIDS DIFFERENT FROM THE VERY EXPENSIVE ONES SOLD ON THE HIGH STREET?
Our hearing aids are exactly the same as the very expensive premium hearing aids sold on the high street, same manufacturers, brands and models.
Where as they may only give you a choice of one type of hearing aid, we give you a choice from all the leading hearing aid manufacturers in the world.
HOW DO I ORDER HEARING AIDS THROUGH YOUR WEBSITE?
Its simple, just click on the heading “Hearing Aids”, compare the performance bars of the hearing aids and choose the one that best suits your needs. When you click on the hearing aid you want, just select the size of battery you would like, which ear the hearing aid(s) are for, colour of hearing aid, then press on the “Buy Now” and take it through the checkout.
CAN YOU PROGRAM THE HEARING AIDS TO MY HEARING LOSS?
Yes – it is a condition of supplying the hearing aids, that you send us a copy of your audiogram (this hearing test should be no more than 6 months old) so that we can have one of our expert audiologists program the devices to suit your hearing levels.
WHAT HAPPENS IF THEY DON'T SOUND RIGHT?
You have a few options, you can either:
Return the hearing aids back to us for a refund, you have 30 days money back guarantee on all our hearing aids.
See a local independent hearing aid dispenser in your area, they can make any adjustments you may need to the hearing aid(s). This may cost between £80 and £130
You can signup for our online aftercare service where we remotely connect to your hearing aids, test your hearing and adjust your hearing aids.
WHAT IF THE HEARING AIDS STOP WORKING?
The new digital hearing aids we sell very rarly break down, but to give you piece of mind, all our hearing aids come with a 2 year warranty which can be extended to 5 years.
If your hearing aids stop working simply post them directly to the manufacturers and within 14 days it will arrive back at your door fully functioning and serviced.
If your hearing aids are outside the warranty period, then when the manufacturers receive your hearing aids, we will contact you and let you know how much the repair will cost. They will only carry out the work when you have approved the repair.
WHAT HAPPENS IF I LOOSE THE HEARING AID?
While loosing a hearing aid is uncommon, accidents can happen. Just to be on the safe side we recommend that you insure your hearing aid under your contents insurance as a named item.
Alternatively we can offer specialist hearing aid insurance which covers accidental loss or damage in the UK or abroad.
DO YOU SELL HEARING AIDS INTERNATIONALLY?
Yes, we sell our hearing aids in all countries. We give everyone the same high service whether you live in the UK or any other country.
We can also offer you the same online aftercare. So regardless on the country you live in we can remotely connect to your hearing aids, test your hearing and make any adjustments which are needed.
IF I LIVE ABROAD WHAT OTHER CHARGES WILL I NEED TO PAY?
If you live outside the UK, postage will cost a little more. For postage rates please refer to our our Delivery & Returns page.
If you live outside the EU then you will be liable to pay import tax or customs charges levied by your country on the hearing aids. Please contact your customs department for more advice regarding this.
